GOODLUCKRR™ / After-sales care
Return & Refund Policy
Contact support before shipping any item back.
Return period and condition
Request an eligible return within 30 calendar days after delivery. Preference-based returns require unused items in their original condition, with original packaging where applicable. This condition does not remove remedies for faulty or incorrect goods.
Request and return address
Email service@asswqd.asia with your order number, item, reason, and relevant photos or video. We review the request and, on approval, provide return instructions and the appropriate warehouse address. Do not return goods to the registered business address.
Who pays return shipping?
Customers pay return shipping for change-of-mind or personal-preference returns. For confirmed damaged, defective, incorrect or materially misdescribed items resulting from our product or fulfillment error, an appropriate replacement, refund or return solution is provided at no additional cost.
Refund method and timing
After receipt and inspection, we communicate the return outcome. Approved refunds are issued to the original payment method within 5–10 business days after receipt and inspection. Banks and payment providers may need additional posting time. Contact us if a refund has not appeared.
Changes, cancellations and consumer rights
Email service@asswqd.asia promptly to request a change or cancellation. There is no fixed hourly deadline; fulfillment status determines what remains possible. Requests cannot be guaranteed once fulfillment or shipment has progressed. Applicable consumer rights are not restricted by this policy.
Business & customer support information
GOODLUCKRR™ is owned and operated by Hangzhou Duwangxi Information Consulting Co., Ltd.