GOODLUCKRR™ / Delivery information
Shipping Policy
Learn how your order is prepared, where delivery is available, how shipping charges are displayed, and what to do if your shipment needs attention.
Orders are typically processed within 1–3 business days after payment confirmation. This preparation period is separate from delivery time.
Estimated delivery time is 7–12 business days after dispatch. Delivery estimates are not guaranteed arrival dates.
1. Processing and delivery estimates
The processing period covers order preparation before dispatch. The estimated delivery period begins after the order has shipped. Business days generally exclude weekends and public holidays observed by the relevant fulfillment facility or carrier.
Holidays, customs inspections, weather, carrier disruptions and unusual order volume may affect these estimates. If your order experiences a prolonged delay, contact our customer support team for assistance.
2. Delivery destinations
Available delivery destinations and shipping methods depend on the delivery address, product and carrier availability. Enter your complete shipping address at checkout to review the options available for your order before payment.
A country or region appearing in the website’s region selector does not by itself confirm that delivery is available to every address there. If checkout does not offer a shipping method for your address, please contact us before placing an order.
3. Shipping charges
Shipping charges are calculated at checkout based on the destination and available shipping method. Review the shipping charge and order total before completing your purchase.
This policy does not establish a fixed free-shipping threshold. Any shipping promotion applicable to your order will be shown with its conditions before purchase.
4. Fulfillment and shipping origin
Orders may be fulfilled from our own or partner facilities, depending on inventory availability, the product and the delivery destination. The dispatch location may vary by order.
Our registered business address is provided for business identification and correspondence. It is not necessarily the shipping origin or a return warehouse.
5. Tracking your order
Shipping confirmation and available tracking information are provided through the contact information supplied with your order. Initial carrier scans may take time to appear after dispatch.
If you have not received shipping information or need help understanding a tracking update, email service@asswqd.asia with your order number.
6. Address corrections and order changes
Please provide a complete and accurate delivery address, including any apartment or unit number. Contact us as soon as possible if you need to correct an address, change an order or request cancellation.
There is no fixed hourly cancellation deadline. Whether a change or cancellation is possible depends on the order’s fulfillment status. We cannot guarantee changes once fulfillment or shipment has progressed.
7. Delayed, missing or disputed deliveries
If tracking has not updated for an extended period, delivery is significantly overdue, or a package marked as delivered cannot be located, contact service@asswqd.asia with your order number, tracking information and a description of the issue.
We will review the available information and work with the relevant fulfillment partner or carrier to investigate and determine an appropriate resolution. A “delivered” tracking status does not automatically close your complaint or remove applicable consumer rights.
8. Damaged or incorrect items
If an item arrives damaged, defective, incorrect or materially different from its description, contact us with your order number and relevant photographs of the item and packaging. Keep the packaging while we review the issue.
For confirmed product or fulfillment errors, we provide an appropriate replacement, refund or return solution at no additional cost to you. Please review our Return & Refund Policy for the return process and refund timing.
9. International shipments
International shipments may be subject to customs inspections and destination import requirements, which can affect delivery timing. Review any taxes or duties displayed at checkout. Contact us before ordering if you need clarification about charges that may apply to your destination.
Nothing in this policy limits consumer rights or remedies that cannot be excluded under applicable law.
Business & customer support information
GOODLUCKRR™ is owned and operated by Hangzhou Duwangxi Information Consulting Co., Ltd.
- Brand name
- GOODLUCKRR™
- Legal company name
- Hangzhou Duwangxi Information Consulting Co., Ltd.
- Owner
- Feng Bencai
- Registered business address
- Room 4002-12, Building 5, MixC, Shangcheng District, Hangzhou City, Zhejiang Province
- Customer support email
- service@asswqd.asia
- Customer service phone
- +86 13712723569
- Customer service hours
- 8:00 AM – 10:00 PM, China Standard Time (UTC+8)
- Official website
- goodluckrr.com
- Unified social credit code
- 91330102MAKBXFX47N